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Patient Services  Patient Rights and Responsibilities
Patient Rights and
Responsibilities
Patient
Rights
- Access to care race , creed , gender , or
national origin , which takes into Consideration
the psychological spiritual , cultural and religious
value that influence their illness .
- Respect for dignity all times and in all
situations , with recognition of their personal
dignity .
- Privacy and confidentiality of your clinical
or personal records will be maintained .
- Personal
Safety
- Know the name and professional titles
of your physicians and care givers , personal
privacy to receive , personal privacy to receive
care in safe environment .
- Participate in the development and
implementation of your plan of care .
- Information about your diagnosis , condition
and treatment in terms that you can understand .
- Refuse treatment to the extent permitted
by law and to be informed of the possible
consequences of the refusal.
- Have appropriate assessment and management of pain .
- Promote and reasonable response to any request of
services within capacity of the health care facility.
- Patients have the right to informed participation
in decision involving their health care based on a
clear brief explanation of their condition and of
all proposed procedures the possible of any risk
of death or serious side effect And probability of success
- Patient should not have any procedure with out their
voluntary , competent and informed consent or the consent
of their legal authorized representation .
- Patients may consent or refuse to participate
in experimental treatment or research .
- Patient are entitled about rules and regulation
effecting their care or conducts.
- Patient receive an explanation of all items on
their bills , regarded of the source of payment
for their care.
- Patient
Safety
- Patient should be provided with information
about patient continuing health care needs and
planning for care after leaving the hospital .
- Patients have the right to Expect reasonable
safety in sofar as the hospital practices and
environment are concerned .
- Be place in protective privacy when considered
necessary for personal safety Address the needs of
patients , visitors and staff regarding safety and
security GSH provides security throughout the hospital
at all hours .
- Other safety and security measures including limited
access to the use of Security personnel at GSH entrance
video monitoring in various areas and the use of employee
identification badges that should be clearly displayed .
-
Hospital Duty Is To
- Provide effective leadership for quality and safety in the hospital
- Monitor key clinical and managerial processes and outcomes
- Plan implement and sustain improvement
- Investigate sentinel events
- Create a quality culture through ongoing staff education
Patient Responsibilities
Provision
of Information :
Patients have the
responsibility to
provide , to the best of
their Knowledge,
accurate and complete
information about
present complaints ,
past illness ,
hospitalizations ,
medications , and other
matters relating to
their condition to the
attending physician .
Pain Management
Patients have the responsibility to :
-
Report pain to their
nurse or doctor
- Discuss relief
options to develop a
pain management plan
- Tell their nurse or
doctor if their pain is
not relieved
- Report any concerns
they may have about
taking pain medication
Compliance
Instructions
- Patients are responsible for following the
treatment plan recommended by the practitioner
responsible for their care.
- Patients are responsible for keeping appointments
and when they are unable to do so for any reason , for
notifying the attending physician or the hospital .
Hospital
Rules and Regulations Patients
Relatives are responsible for hospital rules and
regulations affecting patients care and conducts.
Respect and
Consideration
Financial
Transaction
- Patients and for their designated decision
makers or their next kin , are responsible for
promptly fulfilling the financial
obligations
of the health care provided by GSH .
- Patients are responsible to present at the
time of registration or admission , all necessary
insurance information and information regarding
contacting their employer or insurance company for
approval of their stay , and for services To be
provided to them at GSH.
Patient
Feed Back
- Feed back is one main element of communication
we must communicate well to mange well to improve
our services .
- So your opinion , experiences and impression
about our hospital are a great value to us in order
to improve our services and increase your satisfaction
next visit .
- So please do not hesitate to give us your
opinion , experience , impression And your
suggestion either through our e-mail
address , telephone by calling Our quality
department or by meeting one of our quality
department team .
Patient and
Family Education
-
Each Patient and his or
her family receive
education to help them
give informed consent
participate in care
processes and understand
any financial
implication of care
choices
- Patient and families
learn about informed
consent
- Patient and families
learn about
participation in care
decision
- Patient and families
learn about
participation in the
care process
- Patient and families
learn about any
financial implication of
care decision
- Patient and families
learn about the safe and
effective use of
medications and
potential side effects
- Patient and families
learn about safety and
effective using of
medical equipments
- Patient and families
learn about appropriate
diet and nutrition
- Patient and families
learn about
rehabilitation
techniques
- Education methods
consider the patient's
and families values and
preferences And allow
sufficient interaction
among the patient ,
families and staff for
learning to occur
- The patient and
families are taught in a
format and language that
they understand
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