Patient Services Emergency Unit

Emergency Department is always open to serve you and your family,  Along with delivering immediate advanced emergency treatment for severe injury and illness, GSH has been recognized for high levels of quality in treating heart attack, heart failure, stroke, and other life-threatening conditions. GSH has been cited for following treatment guidelines proven to be most effective in saving lives and improving health. In the Emergency Department, skilled, experienced board-certified emergency physicians, registered nurses and technicians care for seriously ill or injured adults. While we do not offer pediatric or obstetrical services, all patients needing emergency treatment are stabilized before transfer to an appropriate facility.

The Emergency Department is equipped with advanced technology. GSH's advanced medical and surgical capabilities in heart, stroke, orthopedics and other specialties help ensure that timely care is available on-site for all kinds of patient needs.

Information For Emergency Patients

We know no one wants to be an emergency patient, and that patients and their families may be upset or frightened by their illness or injury. You are in good hands. Our staff is highly trained to provide excellent care. If you have any questions after discharge, or if there is anything we can do for you, call the Emergency Department 202- 24544557.

Triage

Upon arrival, a registered nurse will see you. This is the beginning of your medical treatment. The triage nurse will ask the reason for your visit, inquire about your medical history and perform a brief exam. Triage helps determine the severity of your condition and helps ensure the most urgent patients are seen by a physician first. This is why someone who arrives after you may be taken into the treatment area before you.

Registration

You will be asked for information necessary to begin your chart.Ê If an exam room is available, you will be taken directly into the treatment area. Otherwise, you will be asked to remain in the reception area.

Treatment

In the treatment area, the testing process begins. A certified emergency room physician will see you. Your nurse may start an IV, obtain a blood or urine sample or send you for an X-ray if necessary. Physicians see patients based on the severity of their illness. Our goal is to evaluate all patients in a timely manner. Evaluations may take up to three hours, or longer if specialized tests are needed. Waiting time may increase during peak tourism months.

Visitors

The treatment area has a limited capacity. Initially, relatives and friends are asked to remain in the reception area unless their presence is absolutely necessary for the care of the patient. In this way, the patients' needs can be met and privacy maintained. Minor patients may be accompanied by their parents.

Re-Evaluation

Once all test results are received, the Emergency Department physician will reevaluate you. Based on these results and your condition, you may be discharged home or admitted to the hospital. Your private physician will be contacted to help in this decision. If you do not have a physician, one will be assigned to you from our on-call list of specialists. Extended waiting time may occur due to delays in test results, availability of hospital beds or consultation with specialists.

Discharge

When you are discharged, you will be given written after-care instructions to follow at home. It is important for you to follow-up with your private physician or the referral physician.

Patient Satisfaction

We are totally committed to providing quality care and achieving the highest levels of patient satisfaction. To help us meet our goal of excellence, shortly after your visit to the Emergency Department, you may be contacted to participate in a patient survey. Your response to this survey is an important part of our continuous efforts to meet our commitment to you. It is our goal to be sure that you are ALWAYS satisfied with the service we provide.

The emergency department at Ganzouri Specialized Hospital operates 24 hours a day, seven days a week. It is staffed with experienced physicians and nurses qualified to provide emergency services for patients.

Our highly skilled and well-equipped ambulance service, provides emergency medical care at the site of the accident. Advanced Life Support (ALS) units (Emergency Cars) are staffed by a paramedic, an Emergency Medical team (EMT) & a car driver. The cars have the equipment for ALS including an ECG device, a defibrillator, and means of intubations facilities, pulse-oxymeter, IV fluid therapy, gastric lavage, perfusor, stretcher & a broad range of drugs.

Emergency physicians are trained in the most advanced fields of intervention; including ventilation, anesthesia, etc.

• Adult emergency treatment
• Child emergency treatment
• Adult emergency observation
• Child emergency observation

Ganzouri’s Emergency Room Includes

• Ambulatory Receiving Center
• Regional Trauma Unit
• Imaging and X-ray Center
• Patient Observation Unit
• Surgical Services
• Internal Medicine
• Treatment Rooms
• Triage Area
• Orthopedic Services

Emergency Specialization

Handling of directed emergencies should be integrated into the organization of each medical or combined specialty unit, while undirected emergencies are handled by the Emergency unit.
This means that each unit or combined unit head must provide for 

• Receiving emergencies : A permanently available senior doctor who can be contacted both during the day and when on call ; Also spare beds ready for emergency patients
• Surgical units : A standby operating theatre organization with nursing staff and anesthetist for emergency operations

Appropriate Conditions To Use An Emergency Department

• Chest pains and heart attacks
• Major trauma
• Breathing problems such as shortness of breath and chronic diseases such as asthma and emphysema
• Unconsciousness / reduced consciousness
• Abdominal pain or injuries
• All electrical burns
• Burns covering more than 10% of the body â€� and all burns to the face, hands, feet and genital area
• Pregnant women
• Babies and all children
• People with mental health problems (e.g. severe depression)
• PPoison Control Unit (PCU) for Any toxicological cases

Ganzouri Specialized Hospital is unique, providing proper medical services within the utmost professionalism. This unit is a part of the emergency department introducing its services 24h a day under supervision of highly efficient, specialized and qualified medical stuff.

This unit deals with very critical patients as time is very critical to save their life and decrease complication. Early and correct management of any toxicological case need efficient, specialized and highly qualified medical stuff in order to avoid mortality or morbidity that may be caused by delayed or improper management.

Cases Treated In PCU ( Poison Control Unit )

• Drug overdose either suicidal, accidental or addiction overdose
• Hypersensitivity to any drug
• Exposure to corrosives (alkali or acid ) either through ingestion or inhalation
• Exposure to any toxic gases especially carbon monoxide
• Exposure to products of petroleum distillate products (Kerosene, benzene, tinnerâ€�)
• Scorpion sting and snake bite
• All types of food poisoning ( botulism ) and it includes food contaminated with insecticide
• Chronic lead poisoning
• Ingestion of toxic seafood’s

Services offered in PCU

• Medical Service:
  
  • Rapid and effective treatment for all toxicological cases
    
  • Follow up, the patients in the in-patient rooms and ICU
    
  • Follow up, the patients after discharge in the outpatient clinic
    


• Information Service:
  
  • Giving medical information to the patient about first aid management to a toxic case until transfer to the hospital through hotlines.
    


• Laboratory Services:
  
  • Toxicological screening (many toxicological substances).
  • Drug monitoring (epanutin, tegretol, theophlline, depakineâ€�).
  • Drug abuse screening ( benzodiazepine, opiates, barbiturates, Cannabis, amphetamine, cocaine, meprobamatesâ€�).

For any complaint or concern related to emergency Please Contact us through the Hot lines Below.

Hot Lines : (+202) 24544557-22591998-97-39-29