Our Customers CRM
Customer Relationship Management ( CRM )
- At the heart of the care continuum, at Ganzouri Specialized Hospital (GSH) ,
Is the patient focus . Every and each Step of the Care . GSH focuses on patient's
satisfaction , satisfaction of The family members , and the community at large .
Staff members at GSH perform their responsibilities to ensure that patients are
treated with at most respect , and that their needs are properly taken care of
at all levels .
- Patient's stay at the hospital is kept to a minimum with total focus on their
care and their education about the post operative care and the prevention in the
future . The Nurses are specially trained to connect at the personal level and
treat every patient with highest standards of care GSH strives to improve the
quality of it's Staff continuously through exchange of ideas with the community
- The doctors and nurses are trained with the best practices in conducting
various medical procedures and share their experience with other hospitals
in and outside the country . GSH also accesses international databases to
enlighten it's doctors and nurses with new procedures and technologies used
in the specialized fields .
- GSH does a continuous assessment for the patient feedback through their
Stay & after they go home. Also on integrated complaint handling System is
their to stop any critical incident . GSH maintains an on line patients
feedback system to document the satisfaction level of each patient and use
their advises and recommendations to continuously improve it's services .
Management at GSH conducts several focus groups at all levels for satisfaction
of various target groups in the community level to a certain the levels of the
satisfaction of various target groups in the community they serve .